Return & Refund Policy

At Biryani Darbar, we strive to ensure your complete satisfaction with every meal. If something goes wrong with your order, we’re here to make it right.

1. Returns

Due to the nature of freshly prepared food, we do not accept returns once the order has been delivered or picked up.

If you experience any issues such as:

  • Wrong items received

  • Missing items

  • Poor food quality

  • Damaged packaging

Please contact us within 30 minutes of receiving your order so we can investigate and resolve the issue promptly.

2. Refunds

Refunds may be issued in the following situations:

  • Incorrect or incomplete order

  • Non-delivery due to a fault on our side

  • Food received was spoiled or unsafe to consume (photo proof may be required)

  • Canceled order within the allowed time frame (e.g., within 5 minutes of placing the order)

Refunds will be processed to your original method of payment or as store credit, depending on your preference and the nature of the issue.

3. Cancellation Policy

  • Orders can be canceled within 5 minutes of placing them.

  • After this window, food preparation begins, and cancellations may not be possible.

  • For scheduled orders, please notify us at least 1 hour in advance to avoid charges.

4. How to Request a Refund

To request a refund or report a problem:

📞 Call: [7903532858, 77660 61733]
📧 Email: biryanidarbar31@gmail.com
📍 Or visit us at: Beside Cambrian Public School
Sabita Palace 1st Floor Adarsh Nagar,
Opp. S.s. Memorial College
Kanke Road, Ranchi – 834008 (Jharkhand)

Please include your order number, a brief description of the issue, and any supporting photos if applicable.

5. Final Decision

All refund and complaint requests are handled on a case-by-case basis. Biryani Darbar reserves the right to approve or deny refund requests at our sole discretion.